Assigned local drivers. Authorized addresses only. Coverage requires 2+ bookings every hour.
Enroll your facility and we’ll assign zone-locked drivers who only serve your establishment.
Staff book trips strictly between your authorized pick-up & drop-off addresses—only those appear in booking.
In checkout, only your assigned drivers are shown.
Mandatory: to hold driver coverage during any hour of your business day, you must complete at least 2 bookings in that hour—no exceptions.
Applies to all trip types: rider transport, food pickups, errands, and courier packages.
You can pre-book and pay up to 7 days in advance; those bookings count toward the 2+/hour for their scheduled hours.
Hours: Driver availability defaults to your business operating hours unless you provide specific service hours.
Access: Best experience in The Livable Forest mobile app; desktop booking is available via the button above.
Key facts & required terms
- Assigned Drivers Only: We assign drivers who are locked to your zone. Your staff only sees these drivers in the app.
- Authorized Addresses Only: Bookings are limited to the pick-up/drop-off addresses you approve. Add or update anytime: Add a Location.
- Default Coverage Hours: Drivers follow your business operating hours by default. You may specify different service hours; otherwise your business hours apply.
- Mandatory Minimum: 2 bookings per active hour to hold coverage. No exceptions. Rides, food pickups, errands, and courier packages all count.
- Advance Scheduling: Book & pay up to 7 days in advance. Pre-paid future bookings count toward the 2+/hour for their time slots.
- Pricing: Public rate in-app: $0.75/min ($45/hr), $5 minimum, no surge. Total shown before you confirm. Drivers keep 90% of fares.
- Cancel / No-Show Fee: $50 per occurrence for facility-initiated cancellations or no-shows.
- If Minimum Isn’t Met: Coverage for that hour isn’t held and may be released to general demand (you can still book when an assigned driver is free).
- Access: Use The Livable Forest app for best performance; desktop booking is available via “Open Booking.”
How it works
1) Enroll & accept terms
Confirm the 2+/hr minimum, annual access, and cancel/no-show fee. We activate your facility and assign drivers.
2) Submit authorized addresses
Provide your allowed pick-up/drop-off list (e.g., Main Entrance, Therapy, Partner Clinic). Include preferred restaurants, pharmacies, offices. Manage any time: Add a Location.
3) Set coverage blocks
Choose hours you’ll consistently reach 2+/hr. Pre-load up to 7 days; compress low-demand windows to keep coverage held.
4) Book (App or Desktop)
Select approved addresses, pick an assigned driver, add notes (names, entrances, assistance), and confirm. If a driver is collecting an order, notify the pickup spot with the driver’s name, vehicle make/model, and license plate for a smooth handoff.
Why this is a huge win for facilities
Predictable coverage
The 2+/hour rule drives guaranteed movement in busy windows—reliable ETAs, fewer scrambles.
Local, known drivers
Zone-locked, background-checked drivers who know your entrances and routines—less confusion, faster handoffs.
Address controls
Limit trips to your approved locations to reduce misroutes and keep operations tight. Update the list anytime.
Simple, transparent costs
$600/yr access, plus public in-app rate ($0.75/min, $5 minimum). No surge. Total shown before you confirm.
Flexible use cases
Rides, food runs, errands, courier—all count toward 2+/hr. Keep drivers productive while staff focuses on care and guests.
Fewer phone calls
Book in the app or on desktop, choose your assigned driver, and see price up front—less back-and-forth.
Operational tip
Batch non-urgent trips into coverage blocks (e.g., Discharges 2–4p). Pre-book up to 7 days so those hours hit 2+/hr and coverage remains held.
What your annual access includes
Assigned local drivers
Background-checked drivers locked to your zone—only they appear for your facility.
Address controls
Bookings limited to your approved pick-up & drop-off locations. Add a Location anytime.
Coverage aligned to you
Driver availability defaults to your business hours (or your specified service hours), contingent on the 2+/hr requirement.
Pricing & required agreement
- Annual access: $600/year ($50/mo billed annually) per facility.
- Mandatory minimum: 2 bookings per active hour (no exceptions). All trip types count.
- Ride pricing: $0.75/min ($45/hr), $5 minimum, no surge. Total shown before you confirm. Drivers keep 90%.
- Advance scheduling: Pre-book & pay up to 7 days ahead. Those bookings count toward the 2+/hr for their scheduled hours.
- Cancel / No-Show Fee: $50 per occurrence for facility-initiated cancellations or no-shows.
- If minimum isn’t met: That hour isn’t held; coverage may be released to general demand.
Facility FAQ
How far in advance can we schedule?
Up to 7 days. Payment is collected at booking, and those bookings count toward your 2+/hour for the scheduled hours.
Can we run with fewer than 2 bookings in an hour?
No. The 2+/hour minimum is required to hold coverage. If you don’t meet it, that hour isn’t held.
What counts as a booking?
All trip types—rider transport, food pickup/delivery, errands, and courier/package drop-offs—count equally toward the 2+/hour minimum.
Reminder: For pickups at restaurants, pharmacies, or other locations, please notify the site with your driver’s name, vehicle make/model, and license plate so they can release the order smoothly.
How do we add a new pickup/drop-off location?
Submit additions or changes anytime here: Add a Location.
What are the cancellation/no-show terms?
Facility-initiated cancellations or no-shows are charged $50 per occurrence.
What hours do drivers operate for our facility?
By default, drivers are available during your business operating hours. You may specify different service hours; otherwise the default applies.